Asked for a pair of trainerscould not even tell what the guy said. Footasylum has collected 369 reviews with an average score of 1.86. . Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Order placed Sunday afternoon and delivered Monday afternoon. Also it was delivered to Republic of Ireland avoiding customs charges. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. I ordered an item with Christmas delivery on 20th December and received an email confirmation. By continuing to use this website, you agree to the use of Cookies. Frasers Group reportedly offers to buy Footasylum A simple full refund is all I wanted from the first time I was messed around!! Got them cheaper than any other website. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. A refund can take up to 10 working days to show in your account. Got them cheaper than any other website. Package allegedly dispatched on 11th December and now reported as list in transit! Manners cost nothing. Rock Woven Outdoor Pant. Find out how we combat fake reviews. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Men's, Women's & Kids' Trainers & Apparel | Footasylum 10/10 will not be using footasylum again. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Which are the instant chat and the WhatsApp!! Ordered item was faulty. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Here are 8 tips for writing great reviews. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Take care!Thanks,Rebekah. Verification can help ensure real people write reviews about real companies. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Been trying via live chat, what's app and calling HQ. Ordered almost 400 worth of clothes for my son on the 12th of December! 60%. We hope to see you again very soon. Anyone can write a Trustpilot review. very helpful as Liverpool didnt answer the phone. I messaged a few guys initially who were very slow to respond and inresponsive. How are you today? Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. It goes against our guidelines to offer incentives for reviews. Thank you so much. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Verification can help ensure real people write reviews about real companies. Thanks. In November 2022 I placed an order with FootAsylum and it never came. It needs to be unworn or unused and still have the original tags. I ordered an item with Christmas delivery on 20th December and received an email confirmation. If you don't like it, leave. It goes against our guidelines to offer incentives for reviews. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Thank you so much. Companies can ask for reviews via automatic invitations. Got them cheaper than any other website. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Hey Karl!Thanks for taking the time to leave us a review. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . All items must be returned in their original boxes and packaging. Simply follow our returns portal link below. Footasylum. Over 90 off RRP. Treated myself to some new trainers and jogging bottoms in the sale! Accurate And Undamaged Orders. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. UK Returns Free return by our courier service. Unable to get in touch with anyone from customer service to resolve issue. Footasylum on the App Store Will definitely be ordering from them again. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Wow! Free return by our courier service. 20% off selected items with this Footasylum discount code. Simply follow our returns portal link below. This will need to be done within 20-30 minutes of ordering. Greater than 37%. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Ordered it on Monday and it was delivered on Tuesday. It's your job. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. All in all, satisfied with my purchase and dealings with this shop. Get Discount. Absolutely fuming with this company. No greeting, no please, no thank you. Ordered standard delivery, was dispatched the next day & arrived the day after. Ordered Nike trainers. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Search for local Shoe Shops near you and submit reviews. One very disappointed son this Xmas! Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Footasylum Reviews | Read Customer Service Reviews of www.footasylum These featured collections are typically the most popular and best-selling products on the Footasylum website. That is great news about the fast delivery.We hope to see you again very soon. 44.99. Read Customer Service Reviews of www.footasylum.com - Trustpilot Shoved the card machine into our face. They were dispatched quickly and delivered within a few days to Northern Ireland. We spoke to Footasylum's senior leaders . Thanks,Rebekah. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Footasylum doesn't deliver on Bank Holidays. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. - Lisa Lynch, posted 1 year ago Was looking everywhere but at her customers. She got the problem sorted in minutes. Was looking everywhere but at her customers. Thanks. I will always order with footasylum I am very happy with the service and products. In just a few steps, we'll have it sorted. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Just noticed that the box they have sent them in isn't for the correct trainers. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Footasylum discount code: 20% OFF in March - Mail Online We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. They also offer a WhatsApp device but it doesnt work. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Companies can ask for reviews via automatic invitations. Only response was we would receive a call within 8 hours - that was two days ago! In real life, they are dull, boring and have no character at all. Rolling eyes, rude attitude. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. How long does Footasylum take to deliver? - Reviews If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Popular Christmas FAQ Email never arrived so ended up going to a store on crutches to get a refund. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. That is great news about the fast delivery.We hope to see you again very soon. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Unable to get in touch with anyone from customer service to resolve issue. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Footasylum - YouTube Giving one star so I can leave this review. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Price was unbelievable for what I got! This time, however, when I ordered, their courier choice was Yodel. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Replies to negative reviews in < 24 hours. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Easy! The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. I would avoid at all costs. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Round and round in circles. Footasylum. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Great to hear that the parcel arrived so quickly. Replies to negative reviews in < 24 hours. 10/10 will not be using footasylum again. Order placed on Monday standard deliver paid for and the parcel arrived the next day. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. | Read 2,661-2,680 Reviews out of 55,033 Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. - Fred, posted 2 months ago Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! 299.99. Treated myself to some new trainers and jogging bottoms in the sale! Refunds are made to the original payment method, and products must be in their original boxes and packaging. The North Face. They have sent them back to me and are refusing a refund. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! OL10 2TA. Tried to send Crocs back as they didnt fit my daughter. Purchased 2 pairs of Salomon trainers in different sizes. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. All in all, satisfied with my purchase and dealings with this shop. First and last time I will use this company. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. 2023 Trustpilot A/S. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. We hope to see you again very soon. My son lost out on his Christmas presents as a result. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. It's great to hear you are happy with the coat and that the delivery was so quick. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Subscribe in print, digital, or a great-value bundle. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Hey Getta,Thanks for leaving us a great review. Received 2 small refunds for I don't know what! Further Details. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers Great sale and super quick on delivery. Stay ahead of the game with the latest trainers and clothing from Footasylum. - Anonymous. Claim your profile to access Trustpilots free business tools and connect with customers. Customer Service. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Suggested companies are based on peoples browsing tendencies. - Rebecca Jones, posted 1 year ago There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Ordered coats for 2 of my sons in the sale. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Footasylum Discount Code: 10% off Everything. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Footasylum - SafetyCulture (formerly iAuditor) Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Quality, style and value superb. Ordered and paid on 10th December my daughter's Xmas present. Thanks,Rebekah. That is great news about the fast delivery.We hope to see you again very soon. Claim your profile to access Trustpilots free business tools and connect with customers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Price was unbelievable for what I got! Ends: Tue 28 Feb 2023. Take care!Thanks,Rebekah. 2023 Trustpilot A/S. It goes against our guidelines to offer incentives for reviews. Companies can ask for reviews via automatic invitations. In November 2022 I placed an order with FootAsylum and it never came. Email and text communication was prompt and efficient. Once Footasylum has received and inspected your order, a refund will be issued. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Bought a pair of Boss trainers at the end of November 2022. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. They have sent them back to me and are refusing a refund. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. T3 is part of Future US Inc, an international media group and leading digital publisher. 2023 Trustpilot, Inc. All rights reserved. 1996 Retro Nuptse Jacket. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. High performance sneakers, trending streetwear and exclusive product weve got you. The lady at the till was no better. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Read Customer Service Reviews of footasylum.uk - Trustpilot Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. I will always order with footasylum I am very happy with the service and products. . Looks like they have found the nearest spare tatty box to send them out in. The lady at the till was no better. Perfect from start to finish. - Anonymous, posted 4 months ago From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King.
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