autotask api create ticket autotask api create ticket

Want to talk about it? Ticket.Source is not required; however, in the UI the Source field defaults to 'Other', so for tickets created through the UI, the value for Ticket.Source is never Null. This entity describes an Autotask Payment Term. This entity contains attachments for Knowledgebase articles in Autotask. Create a Ticket in Autotask using Powershell 27 Aug 2015. The attachments will only be added to the incidents of problem tickets, not incidents of Change Request tickets. I am trying to create a ticket in autotask using the below python code: This entity describes an Autotask ticket assigned to a service call. It describes whether a Service on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. Visit the Ideas forum! This entity contains the attachments for the ContractNotes entity. Want to talk about it? A Subscription creates recurring billing items for Assets when there is no need to track labor costs against subscription revenue; for example, when billing in installments. window.open(uri); ProjectID must be associated with the same Account as the Ticket (Ticket.AccountID). Open the Kaseya Helpdesk. The Add New Attachments section is always collapsed. Thanks for your feedback. From the main navigation menu click Admin/Features & Settings. This entity's purpose is to describe a day specified as a Holiday (usually counted as paid time off) and included in an Autotask Internal location Holiday Set. If the setting Enable [Entity] Stopwatch is cleared for the entity category, the stopwatch will not appear. The function of this entity is to describe the tax rate for a specific billing item. Refer to API-only Ticket Categories. Ticket User-Defined Field: When you select a User-Defined Field, the extension call will be triggered only for tickets that . } This entity contains the attachments for the TaskNotes entity. This entity contains the attachments for the ProjectNotes entity. This entity defines a user-defined field (UDF) in Autotask. This entity represents the categories for documents in Autotask. This entity describes an Autotask Invoice. There is no warning. The ticket must be associated to either the contact's account or any of its child accounts. Also create Note/Attachment on # incident(s) (tickets only). var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; The time zone and holiday set of the associated location are applied to the resource's time entries and schedules. Provide feedback for the Documentation team. For additional information, refer to. This entity describes an Autotask Contact. This entity describes an Autotask Product with an association to an Inventory location in the Autotask Inventory module. [CDATA[*/ Tickets and project tasks share the same list of statuses. This entity describes notes created by an Autotask user and associated with a Product entity. This entity's purpose is to describe a Work Type billing (or allocation) code that has been excluded from a Contract. If Ticket.AccountID is updated then Ticket.AccountPhysicalLocation must have AccountID = Ticket.AccountID. You cannot change a resource's ticket number prefix once created. Autotask Service Bundles group multiple Services for purchase. The purchase approval option is available through Autotask procurement. Head on over to our Community Forum! The Autotask REST API Getting started REST API security and authentication REST API revision history Working in the API Introduction to the Autotask REST API Introduction to REST API calls Autotask REST API resources Good to know. To obtain complete field information specific to your Autotask implementation, use theGETAPIcalls described in the resource and child collection access URLs section of this document. ServiceLevelAgreementPausedNextEventHours. Some entities support file attachments. For child collection access URLs and specific entity names, refer to the individual articles linked in the List of Entities section of this article. All users can view attachments they uploaded. This entity manages the tags associated with tickets in Autotask. Security: This check box is available even if users do not have permission to edit tickets. They are required in the UI only if the system setting 'Require Issue and Sub-Issue on tickets' is enabled. This entity contains attachments for documents in Autotask. Within Autotask navigate to Homepage > Admin > Features & Settings; Tip - click the images to make them larger. } Autotask currently provides five contract types: Time and Materials, Fixed Price, Block Hours, Retainer, and Recurring Service. On create(), Priority must be an active priority. This field is required unless the supplied ticket category or the user's default ticket category has both the Due Date and Due Time configured. If the ticket category has only the due date or only the due time configured, then the API Ticket.DueDateTime will be required, and not supplying a value will return an error message. How do I align things in the following tabular environment? It does not describe transactions where an Inventory Item is associated with a Company as an Asset. IMPORTANT Fields that are not visible cannot be validated. UDF changes are included in the criteria for updating LastTrackedModificationDate. For more information, refer to Time Entry/Note Quick Edit Fields. You get internal server error when it's not happy about something, but in the returned body it normally expands on the particular error. Only form templates that are available to all selected tickets categories can be selected. IssueType and SubIssueType are never required in the API. This entity describes an Autotask Contract. This entity enables you to increase inventory counts associated with the InventoryProducts entity. You use it to override your company's standard role rate for labor tracked against the contract. Each entity description includes the following information: Note that actions are governed by the permissions of the logged-in end user; for example, although a Company entity allows a create call, the logged-in end user may not have permission to create a Company entity. Action. What is a word for the arcane equivalent of a monastery? Visit the Ideas forum! /*Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. This entity describes an Attachment in Autotask. In this section, you add new attachments. REST API supportability and query thresholds If you find a defect in the API. I am using CyberDrain PowerShell module but I am clearly missing something. IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Please see the general Autotask PSA Web Services On-line help at: https://ww2.autotask.net/help/DeveloperHelp/Content/AdminSetup/2ExtensionsIntegrations/APIs/SOAP/SOAPHome.htm About Examples using the Autotask API Readme MIT license 25 stars 11 watching 13 forks Releases No releases published Packages No packages published Contributors 3 Languages On ticket grids, you can select the Add Note to Selected Tickets option from the bulk menu. Once you have connected Powershell to Autotask (see my previous post for a howto), you can query, create and update everything that the API allows.In this post I will show you how to create a new ticket, but the method is the . For example, when creating a Ticket Note you must supply the id for the Ticket that the note will be associated with. } This entity describes an Autotask Quote Item. For more information about fields marked as picklists, review our Understanding picklists article. The resources then have access to the account data when their security level allows account access at the Mine level. If setting equals 'Never' then the API will not require the QueueID value. Namely the VS solutions are here. Append to Resolution on # incident(s) (tickets only). What video game is Charlie playing in Poker Face S01E07? If the ticket is created from a Datto RMM alert and the Autotask ticket category has a Due Date and Time configured, then we will clear the DueDateTime field on the alert supplied by Datto RMM, and apply the default from the Autotask ticket category. This entity represents associations between, This entity represents articles associated with. /*]]>*/Want to tell us more? This resource describes key business details for the Autotask Company 0, the Autotask user's company account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. In Autotask, sales orders are associated to Opportunities. A ticket workflow rule with a Create Ticket Note . For more information about attachments, including call syntax, thresholds and limits, and a full list of attachment entities, refer to Working with attachments in the RESTAPI. Quote Items define a line item added to an Autotask Quote. 4. Implementing the time entry portion wouldn't be terrible. This entity contains the attachments for the SalesOrders entity. Some Read-Only fields must be supplied for a create, so while they are initially required, once the entity has been created, you cannot change them. For the Autotask REST API, the Read-Only and Required field attributes have the following meanings: It is possible for a field to be both Read-Only and Required. Resolution: After playing with some items and looking through the module code and Postman, everything needs to be treated as a string: Thanks to u/nutter91 for the assistance with submitting a record ID of 0 for new records and reminding me to simplify things. > Service Desk >Search >Tickets >click Search > open a ticket >Quick Add bar > select Note (Alt+2), NAVIGATION > Projects >Projects > search for a project >click on the Project Name > Schedule > task context menu > General > View Details > Quick Add bar > select Note (Alt+2). Read-Only:Read-Only fields cannot be changed by, Required: Required fields must be present when you attempt a. Although you can query this entity, it contains one or more fields that are not queryable. This entity's purpose is to describe a transaction where a specified quantity of one Inventory Item entity transfers from the items currently assigned Inventory location to another Inventory location. If setting equals 'RequiredWhenPrimaryResourceIdBlank', then the API will produce an error when both the QueueID and ResourceID fields are empty. The function of this entity is to describe the Ticket History, which tracks changes to the fields of the ticket entity, as well as the fields of any Service Level Agreement associated with the ticket. This entity's purpose is to describe a Vendor type Company with an association to an Autotask Product. It allows developers to use the API to implement multi-tier approval for Autotask time entries. This entity's purpose is to describe a ticket category, applied to tickets in Autotask to specify features and fields that appear on the ticket detail. If TicketType = Service Request and the ticket also specifies a ProblemTicketID, the ticket type is updated to Service Request. , This field is editable for tickets whose ticket category is 'RMA.'. When querying, a small number of entities contain fields that you cannot query. This entity describes an Autotask Company Contact that has access permissions for the Client Access Portal. The following table describes the standard Autotask field objects for this entity. Have an idea for a new feature? This entity describes visual identifiers that you can use to categorize and search for Companies. It allows you to configure tiered or volume pricing for the billing product. Entity details You can also retrieve this information with the Web Services API call The getEntityInfo () SOAP API call. This entity's purpose is to describe a resource assigned to a ticket but not as the primary resource. Refer to Webhooks (REST API). Access to version 1.6 will deactivate in Q4 2024. For the GET query i use: https://webservices4.autotask.net/atservicesrest/v1.0/Tickets/query?search={"filter": [{"op": "eq","field": "ticketNumber","value": "T20210309.0001"}]}. This entity contains the records for the Deleted Task Activity journal located in the Autotaskapplication at, This entity contains the records for the Deleted Ticket log located in the Autotaskapplication at. Changes made to the Contract by using the ContractServiceAdjustment entity affect only the quantity of units. If you close without saving, the attachments will not be uploaded or attached to the parent entity.