athenahealth patient portal login athenahealth patient portal login

The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. We reserve the right in the future to charge a fee for the use of Patient Portal. We can use and share your health information to run our practice, improve your care, and contact you when necessary. athenahealth reserves the right to make periodic updates and revisions to this Policy. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. Cookies are used for system performance functionality. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Ask us how to do this. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. This website uses encryption software. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. These messages may contain information important to your health and medical care. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Where can I fill out medical forms before my appointment? athenahealth is your provider's trusted billing partner for secure online payment. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. The Patient Portal does not support your current browser and will prevent you from using the full site. Ask us how to do this. How do I manage my saved credit and debit cards? The Practice Entities have no control over the security or privacy practices of these external websites. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Your data should be available again once the systems are updated. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Your provider's office will make every effort to respond to your messages within a timely manner. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Shop for apps and services that integrate with our solutions to optimize your workflows and experience. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Click the desired message in your inbox to read the message. Get support that reworks claim denials and recovers payments for you. usually in ways that contribute to the public good, such as public health and research. The patient portal now exists in Spanish. How do I register for the Patient Portal? Toggle this switch to turn biometric authentication on or off. If you selected a security question when you set up your security option, the following page will appear: 1. If you need to speak with the office sooner, please call the office directly. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. When an appointment is available for check in, you will see a button next to it labeled. We can use and share your health information to bill and get payment from health plans or other entities. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. How do we typically use or share your health information? The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. Here you will see an option under Our Resources titled Feedback. athenahealth is unable to respond to general support inquiries sent to this email address. You can find the feedback form under the Profile screen. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Only test results which are considered appropriate for release will be accessible through the Patient Portal. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. Starting a new practice can be overwhelming weve got you. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Please try again. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). We typically use or share your health information in the following ways. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. through the athenaPatient app? All other Portal support requests (e.g. A link to reset your Patient Portal password has been sent to. When you see this error, a problem has occurred with the app loading your data. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. trouble logging in, password assistance, access to family members information etc.) We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. Yes. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. A link to reset your Patient Portal password has been sent to. You can ask us not to use or share certain health information for treatment, payment, or our operations. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Contact your provider's office and request a password reset email. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. . You cannot permanently delete sent or archived messages. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Example: We use health information about you to manage your treatment and services. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. Here are answers to some frequently asked questions to help you get started. Make a quick and easy payment online using the QuickPay Portal. We are not required to agree to your request, and we may say "no" if it would affect your care. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. We are allowed or required to share your information in other ways . If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Example: We give information about you to your health insurance plan so it will pay for your services. Click on the back arrow to return to the Patient Portal. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. Get answers to patient FAQs and access tools that can help you on your journey. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. After confirming this, try again after waiting for a few minutes. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? From here, you can set up access via preferences for those you are a guardian or caregiver. The Patient Portal is an online service that provides patients secure access to their health information. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. The Practice Entities have no control over the security or privacy practices of these external websites. Why doesn't anything happen when I click "View Detail" or "View Receipt?". The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Freely exchange data and have it curated for direct integration into your workflows. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. Cookies are used for system performance functionality. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Only test results which are considered appropriate for release will be accessible through the Patient Portal. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Drive better RCM outcomes by gamifying your revenue cycle processes. What if I'm unable to access the Patient Portal? When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Below you will find answers to commonly asked questions concerning the website. This website uses encryption software. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. Please. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. See how we work together to solve healthcares biggest challenges. trouble logging in, password assistance, access to family members information etc.) In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Save time and boost clinical efficiency with our fully integrated, hands-free products. trouble logging in, password assistance, access to family members information etc.) We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Patient Portal is a communication service offered as a convenience to our patients. You will need to wait until it is closer to the time of your appointment to check in. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites.