bt openreach engineer working hours bt openreach engineer working hours

10 reasons to work for BT Openreach - VERCIDA on Monday 9th June 2014. This depends on the apprenticeship you are applying for. In 1987 I began a career as a British Telecom Engineer. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. This has been a nice experience and I wish the best to Arran in finding work.. This is simply not true. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Thousands of members of Communication Workers Union will take action for 24 hours. If you cant change your appointment, chat online or call us and we'll do it for you. 22h. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. If the engineer is already working on the fault, then you won't be able to change the appointment. CER / Field Insights - North England. Graduates & Apprentices - Early careers - Careers | BT Plc Theres no charge for most engineer visits. Have you got the head for heights needed to train as an engineer at This cookie is set by GDPR Cookie Consent plugin. Lost or stolen. Come home no Internet. these comments are my own and in no way represent any company that i may or may not be linked too. "Where talent is a dwarf, self-esteem is a giant. Sustainability, Northern Apprenticeships. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. @bt_uk. Faulty equipment like a telephone or router not covered by a maintenance contract. Phone Engineer My background-why I left the BT Openreach Job I loved There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. New Phone Installation for Broadband | How Long Does it Take? What's The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. The engineer said you should only have one line and said to get rid of the other. . The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Within 10 working days, Openreach will have completed their survey. . He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. BT SFI2 Engineer Visits - activereach Ltd. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Openreach Trainee Engineer Reviews | Glassdoor These cookies track visitors across websites and collect information to provide customized ads. If this happens we'll text you, call you, or send you an email to arrange another appointment. A specific time cannot be given and access must be available for the entire slot. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Delayed repair following loss of service. Talk about pass the buck BT! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Russian minister laughed at for Ukraine war claims. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers What are the time slots for Openreach engineer appointments? Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 View Vacancy : Openreach Trainee Engineer (BT) - Planit Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Some advice for working as a Civil Engineer with Openreach Anyone else had this? Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. The cookie is used to store the user consent for the cookies in the category "Performance". We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. A specific time cannot be given and access must be available for the entire slot. BT to merge divisions, Openreach strike actions ends Answered: Openreach engineer didn't turn up! | Sky Community Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Damage to equipment within your premises caused by lightning or power surges. How are the working hours at Openreach? | Indeed.com Members of the Communication Workers Union (CWU), including call centre. as per usual ,engineers working across the road and our broadband goes down. We had to say we were from Openreach, working on behalf of their Service Provider . Man found dead after Abergwyngregyn river search named - BBC News BT Openreach apprentice engineer Thomas (Tom) Dickenson. BT Phone Number for Customer Service & Broadband - Selectra If you need help email [email protected]. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. You can view these money saving ideas by clickingHERE. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. 10. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. It was reported a yesterday (I think). Thank You). He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. 30-03-2021 My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Help and support; Contact BT; Back. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. This could be when: We only charge for repair work on a small number of fault reports. Anna Tims is away. 26/04/2017. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Asked 22 May 2022 Answered View answer in the context of this discussion Report post How quickly can I get Fibre to the Premises (FTTP) installed? Your just as rude! Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available What is a Fibre to the Premises (FTTP) Service Identifier? "These are the same workers who kept the country connected during the pandemic. They will try and get you . Daniel Mark - Area Manager - Openreach | LinkedIn New grading structure. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Work Experience. Micky37 I'm wondering will there be engineers working on a saturday? 30-03-2021 During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. BT Openreach was established in 2006 . They come across many different situations that require considerable skill and the ability to think and act quickly. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. BT Openreach Engineer - if you can't book a visit try an independent If the work is not complex, theyll carry out all the external work required. They'll aim to do this within 5 working days of you placing your order. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Well arrange a convenient appointment when both you and the engineer are available. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Compiled by Patrick Collinson. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Fibre Engineer - jobs.bt.com The phone stopped working, and our broadband was down for about three hours but then came. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Work programme gives an insight into life as an Openreach engineer. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Working from home no service passing the buck. Engineers from Openreach managed to cut our telephone line while they were working on our road. Technical support. Its not BT Openreach, its simply Openreach, a BT Group company.. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Your working hours Our engineers work 37.5 hours a week. An engineer will install an ONT at your premises to connect to the nearby fibre cable. 'Openreach' Engineer walked out after unable to re - BT Community The application process - Apprentices - Early careers - BT All depends when your manager wants you I guess. The ISP said it can take up to 72 hours. The re-branding exercise actually started, in a very low-key way, a few short . [ link to this post] I have a line fault that needs to be fixed. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). BT and Openreach workers stage second strike over pay normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Job Responsibilities: Undertake poling when required Work on BT strike: Thousands of workers to take action for two days Amount of compensation. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Caught between BT and Openreach over our cut telephone line @katenoblett. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Is Openreach a Good Company to Work For? - How I Got The Job They will discuss this with you before starting any work. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Do I have to pay for this visit? We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. So we have a line that works upstairs but he has broken the one we want downstairs. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. CDM Expert - Asset & Inventory Management - BT - LinkedIn The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. And once you've got some experience under your belt, there should be opportunities for overtime. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. This is a very common mistake made worse by the press. Theyll aim to do this within 5 working days of you placing your order. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. The installation takes around three hours and the Openreach engineer will need access to your property. Engineers from Openreach managed to cut our telephone line while they were working on our road. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Working at Openreach: Employee Reviews | Indeed.com Send us your details and we'll be in touch as soon as we can. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. - Providing data governance through all operational teams in order to maintain and improve data quality. Engineers from Openreach cut the telephone line while working in the street. It was reported a yesterday (I think). Some modules are disabled because cookies are declined. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 It could be Sky's Openreach account number, for the details that ISPs have given them. Our broadband then stopped working completely. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. . I have sent a pm with my information and description of the situation. business and public sector, Media These cookies ensure basic functionalities and security features of the website, anonymously. I could not recommend working for BT Openreach at all. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. 8.40 for each calendar day that the service is not repaired. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. That's usually four or five days a week between Monday and Sunday. He has sturdy life goals and knows where he wants to go. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. We need our broadband but have been told that it could take days to fix. 22h52, Hi. sector, For global the home, For If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. My Background as a Phone Engineer in Southend. Starting salary is poor, but you'll reach the higher rate after 3 years. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. However, you may visit "Cookie Settings" to provide a controlled consent. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Normal for Openreach is 5 days a week 7.12hours a day. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. These cookies will be stored in your browser only with your consent. The difference between the engineers was night and day. Try their website here. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. 01-04-2021 Do openreach work bank holidays? - Plusnet Community The strikes will take place on 29 July and 1 August. Ask questions and share tips with other people 24 hours a day. The live chat person wasn't at all helpful and actually closed the chat without resolution. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. They showed their strength but on Monday they will show their generosity. We also use third-party cookies that help us analyze and understand how you use this website. The fault is due to theft, loss or removal of equipment. BT won't send no one out because @SkyHelpTeam are my provider. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. BT promised two engineer appointments but no one turned up. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own 12h52. Moving home . Openreach will then be in touch to arrange when they can complete the work at your premises. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. First, Openreach will send an engineer to assess how much work is needed. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. What are the time slots for Openreach engineer appointments? VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. @richthestag. Do openreach/ BT engineers work 24/7 - thinkbroadband The cookie is used to store the user consent for the cookies in the category "Analytics". Orders and upgrades. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. 01-04-2021 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Call us on0800 800 150to discuss your installation. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Well let you know how quickly you could be up and running when you order fibre broadband. @XRaySpeX . Myself and my team cover the whole of the UK. 30-03-2021 Openreach field engineer at BT Review | RateMyApprenticeship