item not as described ebay return shipping item not as described ebay return shipping

If, after a few days, youre not happy with the sellers resolution, were here to help. Do I need to pay extra for the eBay Money Back Guarantee? So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Message 3 of 7 latest reply 1 Helpful Do you have to accept returns to sell on eBay? You are sure the item wa. If you've sold on ebay long enough you've had this happen. 11:35 AM. The eBay Money Back Guarantee is not a product warranty. Select your reason for closing the return from the dropdown, and add details if you want to. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. 1. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Print an eBay return label Tip Some business equipment categories that may be covered by the. All Rights Reserved. When the seller replies, we'll send you an email with details of the next steps. This is obviously not how I shipped it out and was damaged in shipping. You are describing the old rules the rules changed a few months ago. This was one of those times I was pretty happy I had taken photographs while I was packing it. Once you request a return, the seller should get back to you within 3 business days. Ebay sides with buyers in not as described claims. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? This will definitely help any return request case that comes your way and a good habit to get into. Return Claim "Not As Described"? Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Copyright 1995-2023 eBay Inc. All Rights Reserved. So what do you do when a buyer says item not as described? 01:47 PM. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). This doesnt happen often, but it has happened! If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. See Partial refund guidelines. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. There are two categories of return requests from customers: 1. Copyright 1995-2023 eBay Inc. All Rights Reserved. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. You can chat with other sellers about anything to do with running a business on eBay. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. Select the percent you want to deduct from the refund amount. They claim they are not responsible for damage during shipment, and imply that I lost the part. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Add a message to the buyer explaining why the refund wasn't full. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. Escalate to eBay if you don't reach a resolution within 3 business days. eBay will always side with the buyer of a damaged item. Being faced with a return request can be very intimidating. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. How you request the return depends on how you bought them. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case "NOTICE: 3D glasses are all different and must have a compatible TV set to work. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. 01-08-2020 Learn more about our signature confirmation requirements. If the problem is small, I take advantage of the eBay partial refund policy. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. moment, Oh, Ship! Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. eBay Exporter of the Year was a great success! We'll automatically close a return request if there's been no activity. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Welcome to the Shipping board! Covers your purchase price plus original shipping on virtually all items. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Thats the great thing about implementing these tips. Choose Print label. 01:47 PM Not to do partial returns Take great pictures! We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. Learn the fundamental steps for running an eBay business. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? You can choose to add a message to the buyer. When listing an item, it's important to include your returns address - opens in new window or tab. Please read the rules 2. If your item hasnt arrived, or isnt as described,let the seller know. Since last Fall, a Top Rated Seller does not need proof. 07-05-2020 Carefully check the returned item before issuing a refund. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. See ourpartial refund guidelines. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. The seller was not accurate and now the seller or ebay wants to give me my money or item. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Check out our FREE intro Workshop! No. Just go to the ResolutionCenter and let us know. Copyright 1995-2023 eBay Inc. All Rights Reserved. This is a good option for low-value items. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Check out how to file a damage claim with FedEx if your item gets damaged. Ebay sides with buyers in not as described claims. (MBG). Disclaimer. Here's how to print an eBay return shipping label: Go to Purchase history . Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Read the complete details about the eBay Money Back Guarantee. If you havent received an item, we usually refund your money immediately via PayPal. I dont have to pay to get the item back and the person is happy because I resolved their problem. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Make sure you know what you can ship and what you cant to avoid delays and fines. This is a good option for low-value items. I cant make the buyer read it! Sorry it happened to you , but ebay does not care about us sellers. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. In most cases this is true. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. By having insurance, the buyer got his money back and I was still paid for my item. See our Partial refund guidelines for more details. Say something like: There is a scratch on the back, please see photo #9 for details. If the buyer is responsible, choose your return address from the dropdown menu. Many eBay sellers accept returns if you've changed your mind. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Examples of alternative shipping arrangements. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. You might be asking, "Do private sellers have to accept returns?" The answer is No. Do not refund until your item is back to you. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Make a point to take action on your listings to avoid unwanted returns. Whether you need to accept the return depends on their reason for opening the return. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. I have learned that none of my items are shipped without insurance. What do you mean by adding sold as is to your terms and policies? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. I don't plan on stopping any time soon. My second reason for taking photographs of the items I ship? If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Many buyers only make purchases from sellers that offer a returns policy. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. I also had a listing that was marked as parts only returned as defective? Returns cannot be closed at the request of a seller. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Offer customers 30 day refund policy because EBay is always going to side with customers. I will fight for them to cover my packages. Received a damaged item with a missing part. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. My desire is that they get more than they are expecting! Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. The dispute is Not As Described. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . It covers purchases paid with PayPal and most other electronic payment methods. It was an auction that I won. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. For more details, please see our Condition of returned items policy. 1. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. What if the seller doesn't offer returns? We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Need an update on an open return request? If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. I'd really like another option. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. Required fields are marked *. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. 01-08-2020 I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. This may sound like overkill to you, but stay with me while I explain! Some people think private sellers have to accept returns and this is just not the case. You can also find more information in our full article below. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. See details. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. View cart for details. If you choose to use your own carrier, we recommend using a tracked service. If you want the items back before refunding, I'd accept the return and send them a shipping label. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Their listing states they do not accept returns. If they are rude or threatening to you, do not retaliate. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. We'll review your case and contact you within 48 hours. What does the eBay Money Back Guarantee cover? Let me say this, It shouldnt be. Its very rare for us to have to accept a return. A buyer insists the item was not as described in order to force a return. eBay Money Back Guarantee policy, Welcome to the Selling board! Within our return policy, we state that return shipping is paid by the buyer. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Tip If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. See Partial refund guidelines. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. It shouldnt be like this, I know. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Does the tracking number show it was delivered? A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. But they don't have to disrupt your businessor your profits. Take good photos with good lighting from every angle. If the seller wont cover the cost, let us know by asking eBay to step in. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Research your model before purchasing this because there will be no returns for buying the wrong item. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. 01-08-2020 Buyers can always submit a return request, even if your returns policy says you don't accept returns. A strong shipping strategy is key for a successful holiday. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Keep in mind that on eBay, it is seller beware, not buyer beware. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. You can still close it if things are resolved. If youre a reseller in 2023, you can find deals on items in many places. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. We protect ourselves! When a buyer opens a return request the funds related to the sale may be put on hold. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. He tried to re-tie it down with new straps and put in a request for a refund. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. I sent him a message apologizing and requesting more information and photographs of the damage. There is a big reason for this. 09:32 AM For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Do I need to pay extra for the eBay Money Back Guarantee? If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Some business equipment categories that may be covered by the. What if an eBay buyer damaged an item and wants a refund? Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. And dont waste time taking packaging pictures Just go to the ResolutionCenter and let us know. Select View return details. I have details about my terms with shipping, returns, freight shipping, and refunds. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. The seller has 3 business days to get back to you. It covers purchases paid with PayPal and most other electronic payment methods. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. 07-05-2020 But it is. When you start selling on Ebay, decide if you are willing to take returns at all. (oh and that happened b.c ppl would send it back stating wrong size). 3. eBay will review your case and get back to you within 48 hours. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. How to issue a partial refund after the item is returned. Another measure to cover yourself in the rare instance you get a return request. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back".